FEHINTI
SHIPPING & DELIVERY POLICY

Clear delivery terms. Thoughtful customer care.

At Fehinti, we want receiving your order to feel as easy as placing it.

This policy explains how we process and deliver orders, our estimated delivery times, delivery charges, and what happens if something unexpected occurs along the way.

1. Order Processing

Orders placed before 12:00 noon, Monday to Saturday, are ordinarily processed on the same business day.

Orders placed after 12:00 noon are ordinarily processed on the next business day.

For the purpose of order processing, Fehinti's business days are Monday to Saturday. Sundays and public holidays are not business days.

Processing refers to the time required to confirm, prepare, package and make your order ready for dispatch. It is separate from the time required for the courier to deliver your parcel.

During unusually busy periods, major promotions or circumstances outside our normal operations, processing may occasionally take longer. Where a significant delay affects your order, we will endeavour to keep you informed.

2. Estimated Delivery Times

Once an order has been processed and released for delivery, our usual delivery estimates are:

· Abuja: Same or next business day

· Lagos: 1–3 business days

· Other major Nigerian cities: 2–5 business days

· Other Nigerian locations: 3–7 business days

These are estimated delivery periods rather than guaranteed delivery dates.

Actual delivery time may vary depending on the destination, accessibility of the delivery address, courier operations, traffic, weather, public holidays and other circumstances affecting transportation.

Where we become aware of a significant delay affecting your order, Fehinti will make reasonable efforts to keep you informed.

3. Delivery Charges

Delivery charges are determined by the delivery destination and available delivery service.

For addresses covered by our standard delivery network, the applicable delivery charge will be displayed during checkout before payment.

The delivery charge forms part of the total amount shown to you before you complete your purchase.

Where an address is not covered by our standard delivery options, a custom delivery arrangement may be required. Please see International & Custom Shipping Arrangements below.

4. Delivery Information

Customers are responsible for providing complete and accurate delivery information when placing an order, including the recipient's name, telephone number, delivery address, and any information required to locate or access the delivery destination.

Please review your information carefully before completing your purchase. If you notice an error after placing an order, contact Fehinti Customer Care as soon as possible.

Where the order has not yet been released for delivery, we will make reasonable efforts to update the information. Once an order has entered the delivery process, changes may not always be possible and additional delivery or rerouting charges may apply.

5. When Delivery Is Complete

Delivery is considered completed when the parcel has been delivered directly to the customer or to a person or location authorised by the customer.

This includes circumstances where the customer expressly instructs Fehinti or the delivery provider to leave the parcel with another person, reception desk, security post, office, neighbour or other specified location.

Customers should only authorise delivery to a person or location they are comfortable receiving the parcel on their behalf.

6. Failed Delivery Attempts

Please ensure that someone is available to receive your order at the delivery destination and that the telephone number provided with your order is reachable.

Where a genuine delivery attempt is made but delivery cannot be completed because the customer or authorised recipient is unavailable, cannot be contacted, refuses delivery without an applicable reason, or access to the specified destination cannot be obtained, a further delivery attempt may attract an additional charge.

Where applicable, the customer will be informed of the additional delivery cost before redelivery is arranged.

If a delivery attempt fails because of an error attributable to Fehinti or a logistics provider engaged by Fehinti, the customer will not be charged for correcting that delivery.

7. Incorrect or Incomplete Addresses

Where a customer supplies an incorrect, incomplete or inaccessible delivery address, Fehinti will make reasonable efforts to contact the customer and resolve the issue.

Additional costs arising from correcting, rerouting or redelivering an order because of incorrect or incomplete information supplied by the customer may be charged to the customer. We will communicate any applicable additional charge before arranging the new delivery.

Where the error was made by Fehinti, Fehinti will bear the reasonable cost of correcting it.

8. Courier Delays

Once your order is with a logistics provider, occasional delays may occur for reasons outside Fehinti's immediate control.

Where Fehinti arranged the delivery, Fehinti remains your point of contact regarding the order.

You should not ordinarily need to resolve a delivery problem directly with our logistics provider. If your parcel is significantly delayed, please contact Fehinti Customer Care and we will follow up with the delivery provider on your behalf.

A courier delay does not by itself mean that an order has been lost. We will first investigate the status and location of the shipment and keep you informed where further information becomes available.

9. Lost Parcels

Where Fehinti arranged the delivery and a parcel cannot be located, Fehinti will investigate the matter with the relevant logistics provider.

If the parcel is confirmed lost before completed delivery, we will work with the customer to provide an appropriate resolution, which may include replacing the order where stock is available or issuing an applicable refund.

The customer will not be required to bear the cost of a replacement delivery where the loss occurred while the parcel was being transported by a logistics provider engaged by Fehinti.

Any claim Fehinti may subsequently make against its logistics provider is a matter between Fehinti and that provider and does not require the customer to pursue the courier on Fehinti's behalf.

10. Order Tracking & Delivery Updates

Where tracking information is available for a shipment, it may be provided to the customer by Fehinti or the relevant logistics provider.

Not every local delivery service provides live digital tracking. The absence of live tracking does not necessarily mean that an order has not been dispatched.

If you have concerns about the status of an order being delivered through a logistics provider arranged by Fehinti, please contact Customer Care and we will assist with checking its status.

11. International & Custom Shipping Arrangements

International shipping is not currently available as a standard delivery option through Fehinti's online checkout.

Similarly, certain Nigerian destinations, remote locations, complex addresses or destinations outside our standard delivery network may require a custom shipping arrangement.

If your address is not available for standard delivery at checkout, please contact a Fehinti Shopping Agent before completing your purchase.

Our Shopping Agent will help determine whether delivery can be arranged and, where available, provide clear shipping options before payment.

Shipping Options

For international and custom shipments, Fehinti will present the available shipping companies or delivery options that we are able to use for the destination.

The customer will be given the opportunity to consider the available options, applicable shipping charges and estimated delivery periods.

A shipping company will only be selected after the customer has agreed to the shipping option.

Fehinti will not substitute a different shipping company after agreement without first obtaining the customer's agreement, except where circumstances make the original service unavailable and the customer agrees to an alternative arrangement.

Shipping Costs

International and custom shipping charges are separate from the price of the products unless expressly stated otherwise.

The applicable shipping cost will be communicated to the customer as part of the custom shipping arrangement before the customer completes payment.

The customer will therefore have the opportunity to understand and agree to the proposed delivery arrangement and cost before completing the purchase.

Customs Duties, Taxes & Other International Charges

International orders may be subject to customs duties, import taxes, clearance fees, handling charges or other charges imposed by authorities or service providers in the destination country.

These charges are the responsibility of the customer and are separate from Fehinti's product prices and shipping charges unless Fehinti expressly states otherwise in writing before payment.

Fehinti does not control charges imposed by foreign customs or other destination-country authorities and cannot guarantee the amount that may ultimately be assessed.

Customers considering an international order are encouraged to consider applicable destination-country requirements and charges before completing their purchase.

12. Custom Shipping — How to Order

Where standard delivery is unavailable for your destination:

· Select the International / Custom Shipping Arrangement option where presented.

· Contact the Fehinti Shopping Agent using the link provided.

· Provide your intended delivery destination and relevant delivery information.

· The Shopping Agent will confirm whether delivery can be arranged and present available shipping options, estimated delivery periods and shipping costs.

· For international delivery, applicable information regarding customs duties and other destination charges will also be brought to your attention.

· Select and agree to your preferred available shipping option.

· Complete your purchase following the instructions provided by the Shopping Agent.

Please do not complete an order on the assumption that Fehinti will be able to arrange delivery to a destination that is not offered through our standard checkout.

13. Custom Shipping Availability

A request for international or custom shipping does not guarantee that delivery will be available to every destination.

Fehinti may be unable to arrange delivery where there is no suitable logistics provider, where transportation or import restrictions apply, or where we determine that a proposed delivery arrangement cannot be completed reliably.

Our Shopping Agent will communicate the available options before asking the customer to complete payment.

14. Customer-Selected & Customer-Arranged Shipping

Customer-Selected Custom Shipping

Where a customer chooses an available shipping company presented as part of a custom shipping arrangement, the agreed shipping option will form part of the delivery arrangement for that order.

Fehinti will provide the parcel to the agreed shipping provider and, where Fehinti has arranged or contracted that shipping service, will remain available to assist the customer with delivery enquiries.

Customer-Arranged Delivery

Where a customer chooses to independently engage a courier, delivery company, rider, representative or other person to collect an order from Fehinti, that person or service will be treated as having been appointed by the customer for the purpose of collecting the order.

Fehinti's responsibility for the physical custody and delivery of the order will end once the correctly fulfilled order has been handed over to the courier, delivery provider, representative or individual appointed by the customer.

From the point of handover, the customer assumes responsibility for the transportation of the order, including any loss, theft, delay, damage, misdelivery or other delivery-related issue occurring after collection.

Fehinti will therefore not be responsible or liable for loss, damage, delay or other delivery failure occurring after the order has been handed over to a courier or individual independently selected and engaged by the customer.

Where available, Fehinti may retain reasonable evidence that the parcel was collected or handed over.

This provision does not apply where the courier or logistics provider was selected, engaged or arranged by Fehinti. In those circumstances, Fehinti remains the customer's point of contact and the applicable provisions of this Shipping & Delivery Policy will apply.

Nothing in this section excludes responsibility for an incorrect, defective, damaged or otherwise non-conforming item where the relevant problem existed before the order was handed over, or otherwise limits any right that cannot lawfully be excluded under applicable law.

15. Delays Beyond Our Control

Occasionally, events outside Fehinti's control may affect processing or delivery. These may include severe weather, transportation disruption, government restrictions, customs delays, civil disruption, courier network failures or other exceptional circumstances.

Where such an event materially affects an order, we will make reasonable efforts to communicate with the affected customer and find an appropriate way forward.

This provision does not remove any consumer rights or remedies that apply under Nigerian law.

16. Questions or Delivery Problems

If you have a question about delivery, your address is not available at checkout, or something has gone wrong with an existing delivery, please contact Fehinti Customer Care.

For international or custom shipping enquiries, please contact our Fehinti Shopping Agent before completing payment.

We would rather help resolve a delivery question before an order is placed than leave you uncertain about how your purchase will reach you.

17. Your Consumer Rights

This policy is intended to explain Fehinti's delivery processes clearly and fairly.

Nothing in this Shipping & Delivery Policy is intended to exclude, restrict or reduce any consumer right or remedy that cannot lawfully be excluded under applicable Nigerian law.