FEHINTI
PROMOTIONS, DISCOUNTS & GIFT CARDS POLICY

We love giving our customers opportunities to enjoy special prices, gifts and offers. This policy explains how Fehinti promotions, discount codes, sale prices, gift cards and store credits work.

Where a particular promotion has its own terms, those terms will apply alongside this policy.

1. Promotions

From time to time, Fehinti may offer promotions such as percentage or fixed-value discounts, special prices, complimentary gifts, bundles, multi-buy offers or other promotional benefits.

Each promotion may have its own eligibility requirements, participating products, minimum spend, start and end dates, redemption limits or other conditions. Where these apply, we will make the relevant terms available with the promotion.

A promotion is valid only during its stated promotional period unless we extend it.

2. Discount Codes

Where a promotion requires a discount code, the correct code must be entered before completing checkout.

Unless we specifically state otherwise, only one promotional or discount code may be used on an order.

Some codes may apply only to particular products, collections, customers, order values or promotional periods.

A code that has expired, reached its permitted usage limit or does not apply to the products in your order may not be accepted at checkout.

3. Discounts After an Order Has Been Placed

Please check that any discount you intend to use has been successfully applied before completing payment.

We do not ordinarily apply promotional codes or discounts retrospectively to completed purchases.

If you experience a genuine technical problem while attempting to use a valid promotion, please contact Fehinti Customer Care as soon as possible. We will review the circumstances and assist where reasonably possible.

4. Later Price Reductions

Our prices and promotions may change from time to time.

If an item you purchased is subsequently reduced in price or included in a later promotion, this does not create an automatic entitlement to a refund or store credit for the difference.

Similarly, purchasing shortly before the beginning of a sale does not automatically entitle an earlier purchase to the later promotional price.

5. Sale Items

An item being discounted or included in a sale does not automatically make it a Final Sale item.

Unless an item was clearly identified as Final Sale before you purchased it, an eligible sale item may still qualify for exchange under our Returns, Exchanges & Refunds Policy.

Where a sale item qualifies for an exchange, its exchange value is the amount actually paid for that item after the applicable discount.

6. Final Sale Items

Certain heavily discounted, clearance or specially designated products may occasionally be offered as Final Sale.

Where this applies, the product will be clearly identified as Final Sale before purchase.

Final Sale items are not eligible for voluntary return or exchange because of change of mind, size preference, colour preference or a decision that the product is no longer wanted.

Final Sale status does not remove any right you may have where an item was defective, damaged, incorrectly supplied or materially misdescribed, or where applicable law otherwise requires a remedy.

7. Hygiene-Sensitive Products

Our hygiene rules continue to apply during promotions and sales.

Panties and underwear, shapewear designed to be worn directly against intimate areas, swimwear and other products expressly identified by Fehinti as hygiene-sensitive are not eligible for voluntary return or exchange after purchase.

A promotional discount does not change this rule.

This does not affect your rights where a hygiene-sensitive product was defective, damaged, incorrectly supplied or materially misdescribed.

Please see our Product, Sizing & Hygiene Policy and Returns, Exchanges & Refunds Policy for further information.

8. Free Gifts With Purchase

Some promotions may include a complimentary gift when an order meets specified requirements.

Unless the promotion states otherwise, the gift has no cash redemption value and cannot be exchanged independently for cash.

If you voluntarily return or exchange products from a qualifying purchase and the remaining order would no longer have qualified for the gift, we may ask you to return the complimentary gift unused and in its original condition.

Where the promotional terms clearly stated a value for the gift and the gift is not returned when required, that stated value may be taken into account when calculating any applicable refund or store credit.

Your statutory rights in relation to defective or non-conforming products are not affected.

9. Bundle & Multi-Buy Promotions

Promotions such as “Buy One, Get One,” “Buy X, Get Y,” bundle prices and multi-buy discounts are based on purchasing the qualifying products together.

If an eligible product forming part of such a promotion is subsequently returned, the promotional benefit may need to be recalculated based on the products you keep.

For example, where one product was provided free or at a reduced price because another qualifying product was purchased, returning the qualifying product may affect the price attributable to the remaining product.

Any recalculation will be made according to the terms disclosed for the promotion and the amount actually paid.

10. Minimum-Spend Promotions

Where an offer requires a minimum order value, your qualifying spend will ordinarily be calculated after excluded products and other discounts have been taken into account, unless the particular promotion states otherwise.

If an eligible return subsequently reduces the retained order below the qualifying amount, any refund or store credit may reflect the promotional benefit that no longer applies, where this was part of the disclosed promotional terms.

11. Promotional Extensions

We may occasionally extend a promotion beyond its originally advertised end date.

An extension simply allows customers to continue enjoying the offer for the additional period. It does not create an additional discount, refund or other entitlement for customers who purchased during the original promotional period.

12. Promotion Availability

Some promotions may be available only online, only in selected Fehinti stores, or through a particular sales channel.

Others may apply across several channels.

Where a promotion is restricted to a particular channel, location, collection or group of products, this will be stated as part of the offer where relevant.

An offer available through one Fehinti channel is not automatically available through every other channel.

13. Limited Stock

Promotional products and gifts may be subject to stock availability.

Where a promotion is expressly advertised as being available while stocks last, availability may end before the advertised closing date if the relevant promotional stock is exhausted.

If we are unable to fulfil a product you have already successfully ordered and paid for, we will contact you and provide an appropriate resolution in accordance with our Terms & Conditions and applicable consumer law.

14. Fair Use of Promotions

Our promotions are intended to provide genuine benefits to our customers.

Promotional codes, offers or benefits must not be manipulated, duplicated, fraudulently obtained or deliberately used in a way that defeats the stated terms of the promotion.

We may decline or cancel a promotional benefit where we reasonably identify fraud, deliberate misuse or a material breach of the promotional terms.

Where an affected order has already been paid for, any cancellation or refund will be handled fairly and in accordance with applicable law.

15. Promotional Errors

We take reasonable care to ensure that promotional prices and terms are displayed accurately.

Occasionally, an obvious technical, typographical or pricing error may occur.

Where we identify a material error before an affected order is fulfilled, we may contact you to explain the error and give you an appropriate option to proceed on the corrected terms or cancel the affected purchase for a refund.

We will not use this provision simply to withdraw a legitimate promotion after a customer has validly purchased under its advertised terms.

16. Changing or Ending a Promotion

We may change, extend or end a promotion prospectively where reasonably necessary.

Any change will apply to future purchases and will not ordinarily be used to remove a promotional benefit from an order already validly completed under the applicable promotional terms.

This does not prevent us from addressing genuine fraud, misuse or an obvious promotional error.

17. Influencer, Affiliate & Special Codes

Some promotional codes may be issued through Fehinti ambassadors, influencers, affiliates, partners, staff campaigns or other special arrangements.

These codes may have particular eligibility requirements, product exclusions, usage limits or validity periods.

Unless otherwise stated, they are subject to the same general rules as other Fehinti promotional codes.

18. Gift Cards

Where Fehinti offers gift cards, they may be purchased for use towards eligible Fehinti products in accordance with the terms communicated at the time of purchase.

A gift card represents prepaid value and is not itself a bank account, credit facility or cash deposit.

Gift cards should be treated carefully because anyone who obtains a usable gift-card code may potentially be able to use the available balance.

19. Using a Gift Card

A valid Fehinti gift card may be used towards eligible purchases through the Fehinti sales channels for which that gift card is accepted.

If the value of your purchase exceeds the available gift-card balance, you may pay the remaining amount using an accepted payment method.

Where our system permits, any unused balance will remain available for future eligible purchases.

A gift card cannot ordinarily be exchanged for cash except where required by applicable law.

20. Gift Card Validity

Any applicable validity period or expiry date will be communicated when the gift card is purchased or issued.

We will not retrospectively introduce an undisclosed short expiry period to remove value from a gift card that was purchased without such a condition.

Where no expiry period was communicated at the time of purchase, please contact Customer Care if you require assistance confirming the status or remaining balance of your gift card.

21. Lost, Shared or Misused Gift Cards

Please keep your gift card and gift-card code secure.

If a gift card is lost or you believe its code has been obtained by someone else, contact Fehinti Customer Care promptly.

Where we can reasonably verify the original purchase, ownership and remaining unused balance, we will review whether the card can be secured, cancelled or replaced.

We cannot guarantee recovery or replacement of value that was already legitimately redeemed using a gift-card code before the loss or unauthorised use was reported, subject always to applicable consumer law and the circumstances of the case.

22. Returns of Purchases Made With Gift Cards

Where a purchase paid for using a Fehinti gift card qualifies for a refund, the portion originally paid using the gift card will ordinarily be returned to the gift card or issued as equivalent Fehinti credit rather than converted into cash.

Where an order was paid partly by gift card and partly by another payment method, the refund may be allocated between the relevant payment methods as appropriate.

This does not reduce any refund amount to which you are otherwise entitled.

23. Purchasing Gift Cards During Promotions

Discount codes and promotional offers do not automatically apply to the purchase of gift cards.

Where a promotion includes or excludes gift cards, the applicable promotional terms will state this where relevant.

Purchasing a gift card does not ordinarily count towards a minimum promotional spend unless the promotion specifically says that it does.

24. Store Credit

Store credit is different from a purchased gift card.

Fehinti may issue store credit in connection with an eligible exchange, customer-service resolution, goodwill arrangement or other appropriate circumstance.

The amount and any material conditions applicable to store credit will be communicated when it is issued.

Store credit is not ordinarily redeemable for cash and cannot be converted into a cash refund merely because the customer subsequently prefers cash, except where a cash refund is required under applicable law or was otherwise due under our Returns, Exchanges & Refunds Policy.

25. Refund Rights Are Not Replaced by Store Credit

Where you are legally or contractually entitled to a monetary refund, we will not require you to accept store credit instead merely because store credit is available.

Store credit may be offered as an option where appropriate, but it does not replace a refund right that cannot lawfully or contractually be removed.

26. Promotion-Specific Terms

Some campaigns may require additional terms because of the nature of the offer.

For example, Valentine’s promotions, seasonal sales, Black Friday offers, launch promotions, competitions, special events or collaborations may have their own qualifying dates, products, redemption limits or other conditions.

Where specific promotional terms are provided, those terms will apply to that promotion together with this policy.

If there is a genuine conflict, the more specific promotional term will apply to the particular promotion, subject always to applicable consumer law.

27. Your Consumer Rights

Nothing in this policy is intended to remove, restrict or replace any consumer right or remedy that cannot lawfully be excluded.

A discount, promotional price, complimentary gift, Final Sale designation or use of a gift card does not remove your rights in relation to goods that are defective, damaged, incorrectly supplied, materially misdescribed or otherwise fail to meet applicable legal requirements.

28. Questions About an Offer

If you are unsure whether a promotion, discount code, gift card or store credit applies to your purchase, please contact Fehinti Customer Care before completing your order.

We would rather help you understand an offer before you pay than have you discover afterwards that a product or purchase did not qualify.

Where you experience a genuine problem with a promotion after purchase, please contact us and we will review the circumstances fairly.